Terms & Conditions Express Catering
HOW TO ORDER - https://express.winendinem.com/page/how-to-order
**FREQUENTLY ASKED QUESTIONS - **https://winendinem.com/express-catering/faqs/
ORDER CONFIRMATION
Once an order has been placed an email notification is sent to Express Catering. A team member will then accept your order notifying you via email . At this stage you will be notified if any further delivery charges apply. Only once you have this notification is your order confirmed.
HOW CAN I REVIEW MY ORDER?
Once your order has been processed you will receive an email confirming details of your order. Alternatively, you can login into your account to see the order history.
WHEN WILL MY ORDER ARRIVE
If your order contains warm food it will arrive up to 15 minutes prior to the stated delivery time, and cold food up to 60 minutes prior.
DIETARY AND ALLERGENS
Please see our allergens and dietaries document for more details. We have a number of gluten free (gf), dairy free (df), vegetarian (v) and vegan (vg) options available. Just add the number of special items to your cart and these will be packaged separately. When you order the assorted sandwich range, approximately 10% will be vegetarian. If you require more (or less), simply specify in the “order notes”.
PRICE VARIATIONS
Price Variations: Every endeavour will be made to maintain prices as stated; however, these are subject to change due to seasonal availability of products. Prices quoted exclude GST. GST is calculated on applicable items when you reach the checkout page
CANCELLATIONS
Catering orders require 100% pre-payment/security with credit card. Express Catering reserves the right to put companies or individuals on credit hold for outstanding invoices. Corporate accounts available.
Should catering be cancelled, the following conditions apply:
Cancellations made within 24 hours (1 Business Day) of delivery will not be refunded.
Cancellations within 48 hours (2 Business Days) 50% fee from the total cost of your Express Catering order.
Cancellations made outside of outside of the above (2 Business Days or More) a 25% fee from the total cost of your Express Catering order is payable
MENU SELECTIONS
All food and beverage menus and selections are subject to change due to seasonality and availability of produce. If a substitution needs to be made an Express Catering representative will provide options and get client approval prior to making a change.
CIRCUMSTANCES BEYOND THE CONTROL OF EXPRESS CATERING
If Express Catering is unable to provide the facilities or any other arrangements for your delivery or event or any part thereof, or to otherwise perform the terms of this agreement and Express Catering failure is due to circumstances beyond its decision or control, Express Catering is not responsible for any costs, damages or expenses that you may suffer or incur.
TERMINATION
Express Catering reserves the right to cancel a delivery if;
· The client/hirer becomes insolvent, bankrupt or enters into liquidation or receivership.
· The event might prejudice the reputation of Express Catering
· Payment is not received or secured
· The client/hirer does not comply with any of the terms and conditions set by Express Catering
CONSENT, GOVERNMENT TAXES, CHARGES OR LEVIES
Rates / Prices are subject to change without notice due to the imposition of Government taxes, charges or levies.
ACCOUNTS
Corporate accounts are available on application for repeat clients; please speak to our Catering Manager.
MINIMUM ORDERS & DELIVERY COSTS
Delivery costs and minimum orders are based on postcodes and days of the week . Check your post code on the website
OPENING HOURS
Monday-Friday 7:30am - 4:30pm
Saturday 8:00am - 11:30am*
*Please note you are welcome to pick up from our depot outside of these delivery time on Saturday. Please get in touch with the team regarding this.
Sunday Closed