FAQs

Express Catering is Wine & Dine’m’s convenient delivery and drop-off catering service.

Simply select your catering online, choose your delivery date and time, provide your delivery details and complete your order.

Express Catering is designed for catering that is delivered ready for you to manage and serve. Onsite staff, event setup and full-service catering are not included unless specifically arranged.

If you require onsite chefs, wait staff, beverage service, equipment, substantial setup or full-service event catering, our Wine & Dine’m Events team may be better suited to your event.

Our standard cut-off for new orders is 1:00 pm on the business day prior to delivery.

For Monday deliveries, the standard cut-off is 1:00 pm on the preceding Friday (excluding public holidays).

Some menu items require additional preparation or production time and have earlier ordering cut-offs. These will be displayed on the individual menu item and take precedence over our standard cut-off.

All orders remain subject to product, production and delivery availability.

If your required delivery date is no longer available online, you are welcome to contact our team to see whether we can assist.

Late orders are subject to product, production and delivery availability and cannot be guaranteed.

Our standard cut-off for changes to existing orders is 1:00 pm on the business day prior to delivery.

For Monday deliveries, the standard cut-off is 1:00 pm on the preceding Friday, (excluding public holidays).

Some menu items have earlier cut-offs due to their preparation or production requirements. The timeframe displayed on the individual menu item takes precedence.

All changes remain subject to availability and requests received after the applicable cut-off cannot be guaranteed.

Minimum order values apply to deliveries and may vary depending on the delivery postcode, day, time and service availability.

The applicable minimum order and delivery charges will be displayed during the online ordering process.

Express Catering delivers throughout our nominated Brisbane and surrounding service areas.

Enter your delivery details when ordering online to confirm availability, applicable minimum order values and delivery charges for your location.

We make every reasonable effort to deliver within your requested delivery window.

To assist with delivery scheduling while maintaining food quality:

• Hot food may arrive up to 15 minutes prior to your nominated delivery time.
• Cold food may arrive up to 60 minutes prior to your nominated delivery time.

Delivery times cannot be guaranteed due to traffic, weather, building access and other circumstances outside our reasonable control.

Our delivery windows allow us to efficiently coordinate multiple catering deliveries across Brisbane while ensuring your food arrives appropriately for your nominated service time.

Cold catering is prepared and transported under temperature-controlled conditions and may arrive up to 60 minutes before your nominated delivery time.

Yes. Please ensure someone is available to receive your catering at the nominated delivery location.

When ordering, please provide any relevant reception, loading dock, parking, lift, security or building access instructions.

Accurate information helps our drivers complete your delivery efficiently and on time.

If our driver experiences delays due to restricted access, an unavailable recipient, incorrect delivery information or other access issues outside our control, additional waiting or delivery charges may apply.

Please provide complete delivery and access instructions when placing your order.

Express Catering is a delivery and drop-off catering service.

Our standard service is delivery to the nominated accessible delivery point at your location. Setup, styling and onsite service are not included unless specifically stated or arranged separately.

If you require full event setup or onsite catering staff, please speak with our Wine & Dine’m Events team.

Most Express Catering products are delivered ready for you to serve and enjoy.

Some products may have specific heating, storage, assembly or serving instructions. Please check the individual menu item description and any instructions supplied with your order.

Disposable plates, cutlery and other service items are not automatically included unless specifically stated in the individual product description.

These can be added to your order where available. Please check what you require before completing your order.

From time to time, seasonal produce, supplier shortages or circumstances outside our control may affect the availability of a menu item or ingredient.

Where possible, we will contact you to discuss an appropriate alternative. Where this isn't reasonably possible within the available production timeframe, we may substitute an item with an alternative of equal or greater quality and value while maintaining the overall style of your order.

Yes. Express Catering offers a range of menu options suitable for common dietary requirements.

Dietary requirements must be advised at the time of ordering.

Specialised dietary meals requiring separate preparation, ingredient substitutions, individual packaging, labelling or additional allergen management may attract an additional charge.

For further information, please review our: Dietary Requirements & Allergen Information

Please provide dietary requirements against the relevant menu item or meal when placing your order.

This allows our team to correctly identify, prepare, package and label the applicable meal.

Please don't wait until delivery to advise us of a dietary requirement, as we may not be able to safely accommodate unnotified requirements on the day.

All food is prepared in commercial kitchens that handle common allergens and we cannot guarantee that any menu item is completely free from trace allergens.

Customers or guests with severe allergies or a history of anaphylaxis should contact our team before placing an order to discuss their requirements.

Please review our Dietary Requirements & Allergen Information for further details.

ARE DIETARY MEALS INDIVIDUALLY LABELLED?

Changes can be requested up until 1:00 pm on the business day prior to delivery, subject to product availability and any earlier cut-off applicable to individual menu items.

For Monday deliveries, the standard change cut-off is 1:00 pm Friday (excluding public holidays).

Requests received after the applicable cut-off cannot be guaranteed.

As our catering is prepared fresh to order and supplier and production commitments are made in advance, the following cancellation policy applies:

• Before 1:00 pm two (2) business days prior to delivery → Full refund
• From 1:00 pm two (2) business days prior until 1:00 pm on the business day prior to delivery → 50% refund
• After 1:00 pm on the business day prior to delivery → No refund

Example – Friday Delivery

• Cancel before 1:00 pm Wednesday → Full refund
• Cancel between 1:00 pm Wednesday and 1:00 pm Thursday → 50% refund
• Cancel after 1:00 pm Thursday → No refund

Refunds, where applicable, will be processed using the original payment method.

Express Catering accepts:

• Visa
• Mastercard
• American Express
• Direct bank transfer
• Approved Corporate Accounts

From 1 October 2026, Express Catering will not apply a surcharge to eligible credit or debit card payments.

Credit card payment will continue to be available through our online checkout. However, direct bank transfer is our preferred payment method for regular business customers.

Yes. Regular business customers can apply for an Express Catering Corporate Account.

Once approved, you can place orders against your account in accordance with your agreed payment terms and pay invoices via direct bank transfer.

If you order catering regularly or semi-regularly, we encourage you to consider establishing an account with us.

APPLY FOR PAYMENT TERMS

If you already have an approved Corporate Account, direct bank transfer is our preferred method for payment of invoices.

Our bank details are provided on your invoice.

Credit card payment remains available where required.

Express Catering's standard delivery service operates during our advertised service days and times.

Weekend availability may differ from our standard weekday service. Please check the online ordering platform for current availability or contact our team if you have a specific requirement.

Express Catering is ideal when you need quality catering conveniently delivered to your workplace, meeting, function or event and are happy to receive, set out and serve the catering yourself.

If you require:

• Onsite chefs or wait staff
• Beverage service
• Significant equipment or furniture
• Full event setup
• Styling
• Larger or more complex event catering

Our Wine & Dine’m Events team may be better suited to your requirements.

The Canapé Shop provides chef-prepared canapés designed to make entertaining easier.

Please refer to the individual product descriptions for ordering notice, storage, heating and serving requirements, as these may differ from standard Express Catering products.

This depends on the product selected.

Cold canapés may be supplied ready to serve, while some hot canapé selections require heating or finishing by you prior to service.

Please carefully review the individual product instructions when ordering and follow the heating and serving instructions supplied with your order.