Terms & Conditions

EXPRESS CATERING

1. DEFINITIONS

For the purposes of these Terms & Conditions, the following definitions apply unless the context otherwise requires:

"Express Catering" means Express Catering, a division of SCS Trading (QLD) Pty Ltd trading as Wine & Dine'm Catering (ABN 71 162 590 196).

"Client" means the individual, company, organisation or other entity placing an order with Express Catering and includes any authorised representative acting on their behalf.

"Order" means any catering order placed through the Express Catering website, by email, telephone or any other approved ordering method.

"Products" means all food, beverages, equipment and other goods or services supplied by Express Catering.

"Delivery" means the delivery of Products to the nominated address at the agreed delivery time.

"Business Day" means Monday to Friday, excluding Queensland public holidays.

"Corporate Account" means an approved commercial trading account established with Express Catering and subject to agreed payment terms.

"Website" means the official Express Catering online ordering platform operated by Wine & Dine'm Catering.

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2. APPLICATION OF THESE TERMS

These Terms & Conditions apply to every quotation, order, sale and delivery made by Express Catering unless otherwise agreed in writing.

By placing an order with Express Catering, the Client acknowledges they have read, understood and accepted these Terms & Conditions.

Any conditions contained within a Client purchase order or other document shall not vary these Terms unless expressly agreed by Express Catering in writing.

Should any provision of these Terms be found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

 

3. QUOTATIONS & PRICING

All prices displayed on the Express Catering website are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

Whilst every reasonable effort is made to maintain advertised pricing, Express Catering reserves the right to amend prices without notice due to changes in supplier pricing, seasonal produce, availability, freight costs, labour costs, government charges or other factors beyond our reasonable control.

The price applicable to an order will be the price confirmed by Express Catering at the time the order is accepted.

Where a quotation has been provided outside of the online ordering platform, quotations remain valid for 30 calendar days unless otherwise specified.

 

4. ORDER ACCEPTANCE & CONFIRMATION

Submission of an online order does not constitute acceptance by Express Catering.

All orders are subject to:

• Product availability
• Delivery availability
• Minimum order requirements
• Service area availability
• Acceptance by Express Catering

Once an order has been reviewed, Express Catering will issue an Order Confirmation via email confirming:

• Order details
• Delivery address
• Delivery date and time
• Applicable delivery charges
• Total order value

Only upon issue of the Order Confirmation is the order considered accepted and binding.

Express Catering reserves the right to decline any order where:

• Products are unavailable;
• Delivery cannot be completed;
• Payment cannot be authorised;
• Minimum order values are not met;
• Fraudulent activity is suspected; or
• The order cannot reasonably be fulfilled.

 

5. ORDER CUT-OFFS & CHANGES

The standard cut-off for new Express Catering orders and changes to existing orders is 1:00 pm on the business day prior to delivery.

For Monday deliveries, the standard cut-off is 1:00 pm on the preceding Friday, excluding public holidays.

Some menu items require additional preparation or production time and may have earlier ordering and change cut-offs. These requirements will be identified on the relevant menu item or product description and take precedence over the standard cut-off above.

All orders and changes remain subject to product availability and production capacity.

Requests received after the applicable cut-off cannot be guaranteed and may be declined.

 

6.PAYMENT

Unless an approved Corporate Account exists, all Express Catering orders must be paid in full prior to delivery.

Accepted payment methods include:

• Visa
• Mastercard
• American Express
• Direct bank transfer (preferred)
• Approved Corporate Account

From 1 October 2026, Express Catering will not apply a surcharge to eligible credit or debit card payments.

Direct bank transfer is our preferred payment method. Regular business customers are encouraged to apply for a Corporate Account and, once approved, pay invoices by direct bank transfer in accordance with their agreed payment terms.

Apply for a Corporate Account / Payment Terms

Express Catering reserves the right to place customers on credit hold where invoices remain overdue.

Orders may be cancelled where payment has not been received prior to production commencing.

 

7. CORPORATE ACCOUNTS

Corporate trading accounts are available to approved business customers only and remain subject to Express Catering's credit approval process.

Approval of a Corporate Account is at the sole discretion of Express Catering and may be withdrawn at any time.

Unless otherwise agreed in writing, payment terms for approved Corporate Accounts are in accordance with the approved credit agreement or the payment terms shown on the tax invoice.

Express Catering reserves the right to suspend deliveries, place accounts on credit hold or require payment in advance where:

• Invoices become overdue;
• Approved credit limits are exceeded;
• Payment arrangements are not maintained; or
• Express Catering reasonably believes payment may not be received.

The Client agrees to pay all reasonable costs associated with recovering overdue accounts, including debt collection agency costs, legal costs and court fees where applicable.

 

8. DELIVERY

Express Catering delivers throughout nominated service areas during advertised operating hours.

Delivery availability is subject to:

• Delivery location;
• requested delivery time;
• order requirements;
• Traffic conditions;
• weather conditions; and
• operational capacity.

Delivery fees are calculated based on postcode, delivery location, order size and delivery time.

Delivery fees are confirmed during checkout or upon acceptance of the order.

The Client is responsible for ensuring:

• The delivery address is accurate;
• Suitable access is available;
• Someone is available to accept the order at the nominated time; and
• Any building access instructions, loading dock requirements, parking information or security procedures are provided before delivery.

Should Express Catering experience delays caused by restricted access, unavailable recipients, incorrect delivery details or other circumstances outside our control, additional delivery or waiting charges may apply.

Risk in the Products passes to the Client once delivery has been completed to the nominated delivery location.

 

9. DELIVERY TIMEFRAMES

Express Catering will make every reasonable effort to deliver orders within the requested delivery window.

Due to traffic conditions, weather, venue access restrictions and operational requirements, delivery times cannot be guaranteed.

To maintain food quality:

• Hot food may be delivered up to 15 minutes prior to the nominated delivery time.
• Cold food may be delivered up to 60 minutes prior to the nominated delivery time.

These delivery windows allow sufficient time for presentation and ensure food quality is maintained.

Express Catering will not be liable for delays caused by circumstances beyond its reasonable control, including road closures, severe weather, traffic incidents, venue restrictions or events affecting transport networks.

 

10. MINIMUM ORDERS

Minimum order values apply to all deliveries and vary depending on:

• Delivery postcode;
• Delivery day;
• Delivery time; and
• Service availability.

Current minimum order values are displayed on the Express Catering website during checkout.

Orders that do not meet the applicable minimum spend may incur an additional fee or may not be accepted for delivery.

Express Catering reserves the right to amend minimum order requirements at any time.

 

11. MULTIPLE DELIVERIES

Each delivery location and delivery time is treated as a separate catering order.

Where an order is requested to be delivered:

• To multiple locations;
• At multiple delivery times; or
• Over multiple stages,

Each delivery must independently satisfy the applicable minimum order value and delivery charge.

Additional delivery fees apply to each separate delivery.

Where practical, Express Catering recommends consolidating deliveries into a single location and delivery time to minimise delivery costs.

Clients requiring multiple deliveries are encouraged to discuss their requirements with the Express Catering team prior to placing their order to ensure the most efficient and cost-effective solution is achieved.

 

12. PRODUCT AVAILABILITY & MENU SUBSTITUTIONS

Express Catering prides itself on sourcing fresh, seasonal ingredients from trusted suppliers.

From time to time, menu items or ingredients may become unavailable due to seasonal availability, supplier shortages or circumstances beyond our control.

Where a substitution is required, Express Catering will endeavour to contact the Client to discuss an appropriate alternative prior to dispatch.

Where contact cannot reasonably be made within the available production timeframe, Express Catering reserves the right to substitute products with items of equal or greater quality and value.

Any substitution will be selected to maintain the overall style, presentation and quality of the original order wherever reasonably possible.

Express Catering reserves the right to amend menus from time to time without prior notice to reflect seasonal produce and ongoing menu development.

 

13. DIETARY REQUIREMENTS & ALLERGEN MANAGEMENT

Express Catering is committed to providing high-quality catering whilst accommodating dietary requirements wherever reasonably practicable. We understand the importance of providing safe and appropriate meals for guests with medical dietary requirements, allergies and intolerances.

Due to the additional planning, ingredient sourcing, food safety controls, preparation, packaging and labelling required, specialised dietary meals involve significantly more time and labour than standard menu items. [INSERT LINK TO CURRENT CHARGES & OVERVIEW]

 

Standard Dietary Requirements

Express Catering offers a range of standard dietary options, including but not limited to:

Where available, these items can be selected during the ordering process. Allergen & Dietaries Process

 

Dietary Meal Charges

Menu pricing applies to standard menu items only.

Dietary meals requiring separate preparation, ingredient substitutions or allergen management attract additional charges CURRENT Overview here

These charges contribute towards the additional costs associated with:

• Specialised ingredient sourcing
• Separate food preparation
• Allergen management procedures
• Cross-contact prevention measures
• Individual packaging & labelling
• Meal identification and labelling
• Additional administration
• Production labour

 

Complex Dietary Requirements

Express Catering will make every reasonable effort to accommodate dietary requirements advised at the time of ordering.

Dietary requests involving multiple exclusions, specialised medical diets or complex ingredient substitutions may incur additional charges or may not be able to be safely accommodated.

Where Express Catering determines that a dietary requirement cannot be safely produced within our commercial kitchen environment, we reserve the right to decline that request.

 

Allergen Disclaimer

Whilst every reasonable precaution is taken during food preparation, all products are prepared in commercial kitchens that handle common allergens including (but not limited to):

• Gluten
• Wheat
• Dairy
• Eggs
• Peanuts
• Tree Nuts
• Soy
• Sesame
• Seafood & Shellfish

Accordingly, Express Catering cannot guarantee that any menu item is completely free from trace allergens.

Clients or guests with severe allergies or a history of anaphylaxis should contact Express Catering prior to placing an order to discuss their requirements. Further allergen resources, procedures can be accessed here [INSERT LINK]

IF YOU ARE ORDERING FOR YOUR TEAM RESOURCES TO GATHER DIETARY INFO OR HAVE GUEST/Attendee resources and links to share as allergen waiver

 

14. TEA & COFFEE EQUIPMENT

Tea and coffee equipment supplied by Express Catering is designed to maintain beverage quality for approximately 2.5 hours from the nominated delivery time.

Should the Client require tea and coffee service beyond this period, additional equipment, replenishment or servicing may be required and additional charges may apply.

All equipment supplied by Express Catering remains the property of Express Catering and must be returned in the condition supplied, allowing for fair wear and tear.

The Client is responsible for any loss, theft, damage or excessive cleaning required for hired equipment whilst it remains in their possession.

 

15. CANCELLATIONS & REFUNDS

As all catering is prepared fresh to order and supplier and production commitments are made in advance, the following cancellation policy applies to confirmed Express Catering orders:

Before 1:00 pm two (2) business days prior to delivery: No cancellation fee applies and a full refund will be provided.

From 1:00 pm two (2) business days prior until 1:00 pm on the business day prior to delivery: A 50% cancellation fee applies.

After 1:00 pm on the business day prior to delivery: No refund will be provided and the full order value remains payable.

Example – Friday delivery:

Cancel before 1:00 pm Wednesday → Full refund
Cancel between 1:00 pm Wednesday and 1:00 pm Thursday → 50% refund
Cancel after 1:00 pm Thursday → No refund

Refunds, where applicable, will be processed using the original payment method.

 

16. FORCE MAJEURE

Express Catering shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

• Severe weather;
• Flooding;
• Fire;
• Pandemic or public health emergency;
• Industrial action;
• Supplier failure;
• Transport disruption;
• Utility failure;
• Government direction;
• Acts of terrorism; or
• Any other event outside the reasonable control of Express Catering.

Where practical, Express Catering will work with the Client to reschedule delivery or provide an alternative solution.

 

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Express Catering's liability is limited to the value of the Products supplied.

Express Catering shall not be liable for:

• Indirect loss;
• Consequential loss;
• Loss of profits;
• Loss of business;
• Loss arising from incorrect delivery information supplied by the Client;
• Delays outside our reasonable control; or
• Deterioration of food after delivery due to incorrect storage or handling by the Client.

The Client is responsible for ensuring food is stored and consumed in accordance with any food safety instructions provided.

 

18. PRIVACY

Express Catering collects personal and business information necessary to process enquiries, orders, deliveries and payments.

Information provided by Clients will be managed in accordance with applicable Australian privacy legislation and will not be disclosed to third parties except where required to fulfil the Client's order, comply with legal obligations or where otherwise authorised.

By placing an order, the Client consents to Express Catering using their contact details to communicate regarding their order and related services. Our Privacy Policy can be found here - https://express.winendinem.com/privacy-policy 

 

19. TERMINATION

Express Catering reserves the right to refuse or cancel any order where:

• Payment is not received when due;
• Fraudulent activity is suspected;
• The Client breaches these Terms & Conditions;
• The Client becomes insolvent or enters external administration;
• Fulfilment of the order would place staff, suppliers or members of the public at unreasonable risk; or
• Circumstances arise that make fulfilment of the order impracticable or unlawful.

Where Express Catering cancels an order due to circumstances caused by the Client, any costs already incurred may remain payable.

 

20. GOVERNING LAW

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.